Welcome to the NBMDA Webinars information page. Below you will find a variety of sessions and programs to help educate you from the comfort of your own office.
Select from one of the titles below to learn more about the various Webinars NBMDA offers:
Human Resources Webinars
Through NBMDA's partnership with Caliper, NBMDA members are able to participate in a variety of webinars throughout the year on topics related to Human Resources and Hiring.
September 25 - Who's Next? Recognizing and Developing Your High-Potential Employees - 12pm EST
Recognizing and developing high-potential employees has become more important than ever. Making the decision to invest in your top performers will determine whether they stay with your organization or leave to go work for a competitor. The choice is yours…
We are very pleased to invite you to join Caliper for a free webinar: Who's Next? Recognizing and Developing Your High-Potential Employees. This webinar will discuss how to identify and develop promising employees for potential leadership roles.
As a result, you will not only develop your high-ranking talent for the present, but you will also be able to prepare them for the future.
Conference Topic: Who's Next? Recognizing and Developing Your High-Potential Employees
Speakers:
- Patrick Sweeney, Executive VP, Caliper
- Eileen Krantz, VP Organizational Development Services, Caliper
- Joyce McPhetres, VP Human Resources and Organizational Development, Central Maine Medical Family
- David Lawson, VP Human Resources, Franciscan Health System
- Steve Schramm, Director Hospital Contracting and Reimbursement, Franciscan Health System
- Kim Anderson, Clinical Manager, Franciscan Health System
- Lee Murphy, Physician Relations Liaison, Franciscan Health System
- Paul Orleman, Director of Top Talent Management, SAP AG
Date and Time: Thursday, September 25, 2008 at 12 p.m. EST
In order to register for this webinar and receive instructions to join this meeting, you will need to click on the following link: Register Here!
Once you register, you will receive an email with detailed instructions on how to participate in this webinar.
For Communiqué Conferencing help or technical support, call 1-877-283-7062, or visit us online at Communiqué Conferencing.
Customer Service Webinars
December 2 - Getting the Right Attitude - 7 Keys to Creating a Customer Service Culture - 1:00-2:30pm EST
Education from the Comforts of Your Office!
What You Will Learn:
Nearly all organizations want a Customer Service Culture. What do some organizations do to get and maintain that Culture? Everyone knows that fostering a positive mental attitude is critical to developing a Customer Service Culture. But how many people know exactly what brings about good mental attitude? What specifically are the KEYS?
Nancy Friedman, the Telephone Doctor, has found, and will share, the 7 Characteristics of a Positive Mental Attitude. The attitude that you want to foster on your team – to facilitate a true Customer Service Culture. A humorous program that leaves the audience laughing and learning.
Register Now! Register online
Fee is $149 payable in US Funds
per site - not per person
You may purchase audio-CD/handouts or an on-line audio recording with handouts, available for up to 30 days, directly from KRM if you are unable to attend the live presentation for $149 USD Call KRM Information Services at 1-800-775-7654 and reference Seminar No. 14508 Let them know you are an NBMDA Member! or Register online. * If you are an international registrant, there will be additional phone charges. Please call KRM Information toll free at 800-775-7654 or 715-833-5426 for more information. Once registered, KRM will provide complete instructions on how to participate via the Internet and telephone.
About Nancy Friedman
Nancy is one of America's most ‘asked back' speakers to conferences such as the insurance industry's Million Dollar Round Table; Professional Conference Managers Association; National Association of Mortgage Brokers; International Health, Racquet & Sportsclub Association and the Air Conditioning Contractors of America just to name a few.
Nancy is the founder and president of Telephone Doctor, a St. Louis based international customer service and communication skills training company. She has authored six best selling books, was recently selected as one of the Top 25 Most Influential Business Women in St. Louis and is the spokesperson in the Telephone Doctor DVD library series. Born and raised in Chicago , IL , Nancy and her family now reside in St. Louis , MO.
She has appeared on programs with such giants as General Colin Powell, Ken Blanchard, Bobby Knight, Lou Holtz and was a featured speaker at the Tom Hopkins Sales Boot Camp. It's a perfect fit for owners, managers, top-level executives and sales departments.
In addition, Chamber of Commerce's from across the country have brought in Nancy to provide a customer service, value added program for their own members, as well as their staff.
Storage & Handling
NBMDA has partnered with the Material Handling & Equipment Distribution Association (MHEDA) to offer NBMDA members discounts on a variety of webinars throughout 2008.
Material Handling Industry veteran Gary T. Moore will help you enhance your storage and handling business strategies.
September 24 - Building Permit Issues for Material Handling Projects - Registration Not Yet Open
This session will discuss distributor strategies and tactics to effectively work together with local building authorities.
Sales Management
NBMDA has partnered with the Material Handling & Equipment Distribution Association (MHEDA) to offer NBMDA members discounts on a variety of webinars throughout 2008.
September 2008 - How to Crush Price Objections (Webinar) - Registration Not Yet Open
Presented by Tom Reilly, President of Tom Reilly Training
Learn why price objections are self-inflicted wounds and the four-step model for resolving price objections! (Note: this webinar is not part of the Sales Management Series)
Video Conferences
Presented by Tom Scully, President of the Training Center
October 17 - Registration Not Yet Open
This session provides a framework for managers to use in recruiting, hiring and managing successful team members.
November 14 - Increasing Sales Force Effectiveness - Part One - Registration Not Yet Open
Discover the core factors of sales management training - Includes strategies and techniques.
December 12 - Sales Force Effectiveness - Part Two Goal Setting - Registration Not Yet Open
This session focuses on goal setting. The emphasis is on relating company goals and individual goals.
For details on any of these programs, please contact NBMDA at 888.747.7862 or email us at info@nbmda.org
