Confidence – that magic elixir that draws employees to a manager like bees to pollen. How do some managers exude confidence and others just come across as know-it-alls?
It’s not as difficult a question as it might seem. Confidence is essentially a positive state of mind. Think about it – bad managers generally project negativity – bringing employees down with criticism, micromanagement and treating everyone like interchangeable parts rather than as individuals.
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