MANAGING EXPECTATIONS
FRIDAY, MARCH 8, 2002
8:30 - 11:30 A.M.

Michael Workman
Michael E. Workman and Associates, Ltd.

Methods for increasing productivity and profitability are usually short lived, woefully inadequate, ill timed or aimed at motivational response. It seems that as soon as we have the magic formula, someone changes the variables. In these times of increasing gap management, studies show that there is a gap between knowing what to do and doing it; and a growing gap between the expectations of management and those of employees, suppliers and customers.

How do we identify and manage expectations? How do we align those expectations toward results and profitability? How do expectations affect performance, relationships, metrics and profits? Using economic decision making processes instead of conventional management has produced phenomenal results in many companies over the past few years.

In this session Michael Workman will take a hard look at aligning and managing expectations, profit based decision making, creating and influencing a business culture, and hyperarchies in distribution management today. You'll see your business from a different perspective, and there will be tips for effectively regaining control of both speed and direction of your organization.

Michael Workman is an accomplished author, speaker and instructor of management, leadership and business development programs. He has done extensive international training and research in wholesale distribution.

Dr. Workman is Professor Emeritus of the Industrial Distribution faculty at Texas A&M University, where he taught for 19 years. He does presentations and consulting work globally for distributors, manufacturers and international distribution organizations in marketing, sales, purchasing, sales management, negotiations and operations management. His work experience has been in the areas of distributor services, marketing, industrial sales, sales management, operations management, strategic planning and profitability improvement.

TAKE THIS JOB AND LOVE IT:
A PROGRAM FOR MANAGING STRESS, PREVENTING BURNOUT AND BALANCING LIFE
SATURDAY, MARCH 9, 2002
8:30 - 11:30 A.M.

Dr. Alan Zimmerman,
CSP, Motivational Speaker
Zimmerman Communi-care Network, Inc.

There is an energy crisis, and it is happening in the personal and professional lives of people everywhere. With more work, fewer people, faster changes, greater demands, and higher expectations, people are getting drained. Some people are losing their passion for work, and other people are losing their health and happiness. But it doesn't have to be that way. You don't have to feel stuck, helpless, overwhelmed or exhausted. You can learn to reduce your stress and replenish your energy - even in the middle of a hectic and pressured schedule. There's a big difference between making a living and having a life. This program will show you how to take care of yourself in a stressful world. You'll learn research-proven, time-tested strategies that will give you more enthusiasm, endurance, and balance than ever before.

Dr. Alan Zimmerman believes you can achieve astonishing results if you know how to communicate with yourself and others. By focusing on such topics as self-esteem, motivation, teamwork, conflict resolution, and change mastery, he teaches people how to bring out the best. For over 20 years, organizations across the world have been seeking his advice. In fact, he has given more than 3,000 programs, to groups as small as six to audiences of several thousand. His client list includes the biggest and best organizations such as 3M, Prudential, the United States Air Force, and U.S. Steel.

Dr. Zimmerman's background includes 15 years of experience as a university professor. Since 1972, he has worked as a speaker, trainer and consultant and has spoken to private and public organizations, Fortune 100 companies, small businesses, professional associations, government, education and health care companies. With a 92 percent repeat and referral business, he's one of the most-sought after speakers across the country and around the world. The message that Dr. Zimmerman brings encompasses many aspects of professional and personal well being - from an individual standpoint to interacting with family, friends and colleagues. Spouses and guests will surely learn and enjoy his message and are invited to attend the presentation.

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