 Company:
A&M Supply Corporation
6701 90th Avenue North
Pinellas Park , Fla. 33782
Phone: 800.877.8551
Fax: 727.545.4685
E-mail: KenHarris@a-msupply.com
Web site: www.a-msupply.com
Key Contacts:
Ken Harris, President & CEO
Raymond Prozzillo, Vice President & COO
Major Products: Hardwood Plywood, Engineered panels, Architectural Panels and Veneers, Plastic Laminate, Decorative and Functional hardware, Wood coatings, Adhesives, and Custom hardwood Mouldings and Lumber.
Customer Focus:
- M.T.C. … Maintain Take Create – Maintain existing customer base, Take business away from competitors, Create value for customers to expand “share of wallet”
- Vendor relationships to ensure quality products & service
- Quality customer service on every level
Market(s): Serving Greater Washington DC , Charlotte NC, Knoxville Tenn. , Atlanta GA , Jacksonville , Orlando , Tampa Bay & Fort Myers , Fla.
About A&M Supply Corporation: A&M Supply began operations in 1951 is dedicated to serving the woodworking and cabinet industries. We are different from many other companies in that we are 100 percent employee owned. We believe this important distinction helps us be more appreciative and responsive, as we all have an individual stake in fulfilling our customer's needs. We are professionals, dealing with professionals and have the depth of products and experience to meet the most demanding requirements.
A quick conversation with President and CEO, Ken Harris.
How long have you been with A & M Supply Corp.?
Harris: I have been with A&M Supply since 1994. I started out as the Company's CFO and became CEO in 2002.
How long has A & M Supply Corp. been a member of NBMDA? Why did it join?
Harris: A&M Supply has been a member since 2005. We joined NBMDA as our business became more narrowly focused on the Cabinet supply industry and the Commercial and Industrial marketplace. Also, we wanted to expand contact with suppliers and to learn from other successful distributors ways to improve our business.
In what ways does NBMDA provide value to your firm?
Harris: Facilitates new business & increase sales
- Is a forum to build relationships and trust with peers
- Allows the Company to achieve more effective name recognition in the marketplace
- Being part of a supportive group that offers advise in achieving our professional goals
Will you be attending the 2008 Annual Convention & Tabletop Business Session? If so, why?
Harris: Yes, definitely. To achieve the goals set out as to why we joined NBMDA. Also, with the economy so tenuous, we felt it is a particularly critical time to learn how companies are dealing with the market slowdown.
What do you think is the most exciting aspect of your position and/or the industry?
- Working with a great group of people to put plans in place for growth and seeing the fruits of those efforts come about.
- Working with your employees and seeing them progress financially and professionally.
- Dealing with the changing market place
- Making money
What do you think is the most difficult aspect of your position and/or the industry?
- Being on the cutting edge with new products & vendors
- Maintaining current customers in the downturn market
- Establishing ourselves in non-traditional markets
- Making money
What does A & M Supply Corp. do to navigate the ever-changing workplace safety regulations within the Industry?
- Ensuring our drivers abide by DOT safety regulations
- Safety Committee in each branch location
- Regular safety meetings are held to reinforce that DOT safety regulations are understood
- Emphasize common sense.
- Hire competent HR personnel
What does A & M Supply Corp. do to keep its sales team up-to-date on new products?
- Attend NBMDA events
- Maintain positive relationships with our suppliers so they are more likely to bring new product opportunities to us first.
- Training, training, training
- New product releases
Does A & M Supply Corp. have a formal process for evaluating customer needs and handling feedback?
Harris: The short answer is No. I don't think it is an effective tool for a company our size. We are of a size, with many repeat customers, whereby we know our customers pretty well. Moreover, everyone at A&M is responsible to the people who pay our bills – the customer – and to make sure their buying experience meets expectations. I try, through word and deed, to emphasize that all of us at A&M are expected to be advocates for our customers and to respond quickly when problems arise.
What industry topics A & M Supply Corp. addressing on a regular basis?
- Safety
- Green products
- Growth strategies
- Best practices – operations and human resources
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